When the app is temporarily unavailable
Respond to maintenance or service-unavailable messages without duplicating work.
Menus and actions depend on your company's settings and your access. If something is missing, ask your company administrator.
Before you begin #
Read the message displayed by the app before retrying.
Step by step #
- Note the message and time.
- If you were saving a record, check its list when service returns before resubmitting.
- Refresh/retry according to the displayed guidance.
- Contact support with the screen, action and reference if the problem persists.
Understand the fields #
- Maintenance message: indicates temporary service restrictions.
- Saved record: verify whether a previous attempt completed.
- Reference: helps support investigate without passwords.
Check the result #
Resume work only after confirming the previous transaction’s outcome.
If something goes wrong #
Repeated submission during a service failure can create confusion. Do not clear browser/app storage while an important unsaved draft is open.
On mobile #
Open the same module from the app menu. Use the record card or its actions menu. Scroll through the form before saving so that required fields and validation messages are not missed. Your permissions still apply.